FAQ

  • What services do you offer?

    We offer washing and ironing services, duvet cleaning and pet bedding laundering. Pick up and delivery service is available in some areas subject to minimum spend requirements.

  • Who are your services for?

    We have a mix of business and domestic customers. Our clients include holiday accommodation, restaurants, event organisers, hairdressers, beauticians, dog walkers, gyms and more.

  • How does it work?

    Customers can drop off and pick up from our reception during reception opening hours.

    Customers can request collection and drop off on the next scheduled delivery date for their area.

  • When is payment taken?

    Services are paid for at the point of service, no credit is extended. Cash payments only for domestic customers. Please be aware some services need to be paid for, before items are processed

    Bank transfers are available for commercial clients subject to T&C’s.

  • How do you manage infection control?

    All commercial/business use washes are processed at 60 degrees celsius.

    Domestic service washes can be processed at a lower temperature if requested by the customer. However for the purpose of infection control the bags will be emptied straight into the machines and therefore need to be sorted by the customer and bagged separtely if separate washes are required. Note we cannot sort items once they have been passed onto us.

  • Do you do ironing?

    Yes, we do, either wash and iron or iron only.

    Please note that iron only items need to have been washed thoroughly to remove any smoke odour and food stains, as items with these still present are likely to contaminate the iron or ironing board and therefore cannot be processed.

  • Opening times

    Laundry Reception

    Normal Opening Hours:

    Monday - Thursday 9am - 5pm

    Friday - commercial clients only, by appointment

    Saturday -Sunday - Closed

  • Office hours

    The office is staffed Monday to Thursday

    10am to 4pm

    Outside of those hours there is a voicemail service available for you to leave a message. Messages will be dealt with during office hours.

  • Contact details

    The Laundry Lady

    Unit 8 & 9 North Street Industrial Estate North street Alexandria West Dunbartonshire G83 0EA

    01389-721095

    laundrylady@btconnect.com